Shipping policy
Shipping Policy
Thank you for shopping at Scented Serenity Co LLC. We are committed to providing you with a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how your order will be processed and delivered.
1. Processing Time
- All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive a notification once your order has been processed and is ready for shipment.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates will vary depending on your location and the shipping method selected at checkout. Please note that these are estimates and not guarantees.
3. Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be available within 3 business days of shipment.
4. Lost or Damaged Packages
- Scented Serenity Co LLC is not liable for any lost or damaged packages. However, we will assist you in filing a claim with the carrier in the event of a lost or damaged shipment. Please contact us immediately if your package is lost or damaged during transit.
5. Contact Us
If you have any questions about our shipping policy, please contact us at scentedserenityco2024@gmail.com